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SHIPPING POLICY

We are pleased to offer complimentary shipping within Canada by FedEx® on all online orders. Upon order confirmation, please allow 5-10 business days for processing and delivery. Special requests such as bracelet size adjustment will take an additional 1-2 business days in processing time. If the item is not in stock, we will inform you.

Additional shipping charges may apply for oversized items and shipping to remote locations. GemOro is not responsible for delivery delays due to unforeseen circumstances such as special weather conditions. We do not ship to P.O. Boxes. 

RETURN POLICY

Sale merchandise are final sale and cannot be returned or exchanged.

Return policy excludes Rolex watches, gift cards and shipping charges.

In-Store Purchases

All sales, deposits and services are non-refundable. Exchange or store credit can be issued within 10 days from the date of purchase. All items must be in original condition and packaging accompanied with the original invoice.

Online Purchases

Returns and exchanges are available within 10 days of delivery, provided the items comply with the following conditions:

·         The item must be in its original condition and not have been sized, worn, personalized, or altered in any way.

Returns will not be accepted if the item shows signs of wear, has been used, or altered from its original condition in any way. Please ensure you have removed all other jewellery when trying on the item so as not to scratch it.

·         The item must have all manufacturer’s protective materials in place and plastic stickers intact.

·         The item must be in its original packaging and accompanied with the original invoice, warranty card and other documentation included with the purchase if applicable.

Returns In-Store or by Mail for Online Purchases

For in-store returns, you may bring your item and the original invoice to our store. We will verify the item complies with conditions per above. If your return is approved, a refund will be issued in the same form of payment used for the original purchase.

Should you wish to make a return by mail, please contact us by email at [email protected]. We will provide you with a Return Authorization Number (RA#) and the return shipping address.

·         The RA# must be noted on the outside of the package. Items sent to GemOro without an RA# will be declined and returned to the sender at the sender’s expense.

Upon receiving your return, we will verify the item complies with conditions per above. If your return is approved, a refund will be issued in the same form of payment used for the original purchase within a few business days.

Items that do not satisfy these conditions will be declined and returned to the sender at the sender’s expense. 

Exchanges and In-Store Credit

You may bring your item and the original invoice in store for an exchange or in-store credit in the form of a gift card. Note the item must satisfy all conditions per above. Exchanges are in-store only.

All exchanges are final. Items that have been previously exchanged cannot be further exchanged.

All purchases made with a gift card or a credit note are final.

GemOro reserves the right to change its shipping and return policies without notice at any time.