are pleased to offer complimentary shipping within Canada by FedEx®
online orders. Upon order confirmation, please allow 5-10 business days for
processing and delivery. Special requests such as bracelet size adjustment will
take an additional 1-2 business days in processing time. If the item is not in
stock, we will inform you.
Additional shipping charges may apply for oversized items and shipping to remote locations. GemOro is not responsible for delivery delays due to unforeseen circumstances such as special weather conditions. We do not ship to P.O. Boxes.
merchandise are final sale and cannot be returned or exchanged.
policy excludes Rolex watches, gift cards and shipping charges.
sales, deposits and services are non-refundable. Exchange or store credit can
be issued within 10 days
from the date of purchase. All items must be in
original condition and packaging accompanied with the original invoice.
Returns and exchanges are available within 10 days of delivery, provided the items comply with the following conditions:
The item must be in its original condition and not have been
sized, worn, personalized, or altered in any way.
will not be accepted if the item shows signs of wear, has been used, or altered
from its original condition in any way. Please ensure you have removed all
other jewellery when trying on the item so as not to scratch it.
The item must have all manufacturer’s protective materials in
place and plastic stickers intact.
The item must be in its original packaging and accompanied with
the original invoice, warranty card and other documentation included with the
purchase if applicable.
Returns In-Store or by Mail for Online Purchases
in-store returns, you may bring your item and the original invoice to our
store. We will verify the item complies with conditions per above. If your
return is approved, a refund will be issued in the same form of payment used
for the original purchase.
you wish to make a return by mail, please contact us by email at [email protected]. We will provide you with a
Return Authorization Number (RA#) and the return shipping address.
The RA# must be noted on the outside of the package. Items
sent to GemOro without an RA# will be declined and returned to the sender at
the sender’s expense.
receiving your return, we will verify the item complies with conditions per
above. If your return is approved, a refund will be issued in the same form of
payment used for the original purchase within a few business days.
that do not satisfy these conditions will be declined and returned to the
sender at the sender’s expense.
Exchanges and In-Store Credit
may bring your item and the original invoice in store for an exchange or
in-store credit in the form of a gift card. Note the item must satisfy all
conditions per above. Exchanges are in-store only.
exchanges are final. Items that have been previously exchanged cannot be
purchases made with a gift card or a credit note are final.
GemOro reserves the right to change its shipping and return policies without notice at any time.